HUMAIN HEALTHCARE
Privacy Policy
How the website handles first-contact enquiries and personal information.
Privacy and legal contact
For privacy, data-protection or legal enquiries, and to exercise your data-protection rights, contact Humain Healthcare at info@humainhealthcare.com. This is the contact address for all such requests relating to this website and its initial enquiry channels.
Information requested by the forms
The patient enquiry form asks for your first and last name, country of residence, email address, phone / WhatsApp, preferred language, a broad category of support and a short message. The general contact form asks for your name, email address, reason for contact and message; its phone field is optional. Required fields are marked with an asterisk.
Initial contact only
Do not provide diagnoses, symptoms, medical history, treatment details, medical reports, identification documents or other sensitive information. The forms have no file-upload facility and do not request your date of birth, passport, nationality or full address. They are not a channel for sending medical records. If further information is needed, Humain will explain the next steps and how to provide it securely.
Purpose and consent
The information submitted is used to receive, review and respond to your enquiry and discuss the next steps you request. Each form asks for an unticked, mandatory privacy-consent checkbox before submission. The consent requested concerns responding to that enquiry; it is not a marketing subscription or permission to submit medical records. You may withdraw your consent by contacting info@humainhealthcare.com. Withdrawal does not affect processing lawfully carried out before withdrawal.
Website and email handling
This WordPress website is hosted using Hostinger. Contact Form 7 handles the forms. All six English, French and Spanish enquiry forms send their messages to info@humainhealthcare.com. Their configuration does not store submission copies in a WordPress form-submissions database and does not send automatic replies. Enquiries are nevertheless received and handled through email.
Service providers
Hostinger provides website hosting and the domain’s incoming email service. Its Data Processing Addendum describes subprocessors and applicable international-transfer safeguards. Contact Form 7 runs on this hosting; its developer does not independently receive the information you submit.
Retention and deletion
The retention rule for first-contact enquiries is to keep information only while it is needed to respond and manage the follow-up you request. Closed enquiries should be reviewed and deleted when that purpose ends, except for limited information that must be retained for an applicable legal obligation or a specific legal claim. This is a purpose-based retention rule, not an indefinite enquiry archive.
The forms do not create a WordPress submission archive. Email copies are handled in the contact mailbox. Requests for deletion or withdrawal of consent should be sent to info@humainhealthcare.com and considered against any applicable retention duty. Technical hosting and email logs, and service recovery copies, are handled within the provider’s operational, security and backup arrangements. Deletion requests concern active records; protected recovery copies are replaced or deleted under the applicable backup cycle rather than used as an alternative enquiry archive.
Your data-protection rights
Where applicable, you may request access, correction, erasure, restriction, portability or object to processing. You may also withdraw consent. Send a request or a privacy question to info@humainhealthcare.com. You may lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.
Security and website technologies
The website and forms use HTTPS. The initial enquiry forms are not a medical-document portal. The website currently has no advertising, analytics or newsletter integration enabled. Details of functional browser storage are described in the Cookie Policy. No diagnosis or treatment decision is provided automatically by these forms.
Scope of this page
This page describes the website’s initial enquiry channels. It does not replace the information and authorisations that may be needed for a subsequent medical-care process. Do not send health information or medical documentation through the initial forms.